Delivery Information
January 1, 2024 2024-01-02 15:55Delivery Information
We currently deliver all orders by Parcelforce and we cover the whole of mainland UK, are picked up from the farm every Monday, Wednesday and Friday. the cut off date for orders is midday the day before pick up so for example as long as you order before Tuesday midday it will be picked up on the Wednesday. Delivery is as follows:
24hr Delivery (next day apart from Friday) – All of the following postcodes EH, FK & KY with the following exceptions KY8, KY9 and parts of FK8 which are 48hr
48hr Delivery – The rest of the UK
All orders are boxed up so they can go with the courier and Parcelforce will contact you by email and text so you can track it online. If you have any issues with it please in the first instance contact the courier and then contact us as sales@potato-guys.com and we’ll be happy to help.
FAQ's
When is my order sent out?
Parcelforce uplift orders by truck every Monday, Wednesday & Friday from the farm. It goes to their depot and is usually loaded onto their system by early evening
How is my order packed?
All orders are packed in cardboard boxes because of courier requirements. 25kg orders are firstly bagged in paper bags them placed in the box. 12.5kg orders are loose in the cardboard box. Potatoes can handle a bit of rough handling so there isn’t an issue.
How can I track my order?
As long as you have given us an email or a phone number, Parcelforce will email you and text you so you can track your order.
How long does it take to get my order?
All EH,FK,KY, and TD postcodes are on a 24hr delivery service *
All other postcodes *(including KY8, KY9 & some FK8 areas) are on a 48hr delivery service. Please note that if your order goes out on a Friday it will be Monday or Tuesday before you receive your order on the 48hr dispatch
How should I store and how long will they last?
Our potatoes are unwashed so they will last in the region of 6 to 8 weeks. Store in a cool dark dry area and keep away from frost is storing in a garage. They shouldn’t sprout but if they do, just pick the sprouts off – they are still perfectly useable
How much is postage?
We have a flat rate charge of £2 for postage anywhere in the UK. It costs us considerably more to send every package and we absorb a lot of the actual postage cost ourselves.
Do you supply foodbanks?
Yes, we have 15 foodbanks that we supply on a regular basis, your purchases from us help us to donate regularly
Do you supply the catering trade?
Yes we supply hotels, restaurants & cafes. Please contact us here if interested at andy@potato-guys.com We don’t supply chip shops.