FAQ’s
Here are some of our frequently asked questions and links that may help. If we can help in any way please get in touch at sales@potato-guys.com
What do you sell?
We sell potatoes that you won’t normally see in the shops. They are grown for taste and useability, they have a high dry matter and low sugars so they fry very well but also make brilliant mash, roasties, boilers and bakers.
How should I store and how long will they last?
Our potatoes are unwashed so they will last in the region of 6 to 8
weeks. Store in a cool dark dry area and keep away from frost is storing
in a garage. They shouldn’t sprout but if they do, just pick the
sprouts off – they are still perfectly useable. They are packed in paper bags or cardbord boxes which are perfect for storage.
Do you have traceability?
Yes. We can trace your order to the field, planting dates, fertiliser rates and harvesting and storage areas. We generally sell from the same field so you can be sure of the same potato quality time after time. Suitable for vegetarians and vegans.
What are your environmental policies?
The farm uses tractors and harvesting machines for crop husbandry but when the crop arrives on the farm from the fields it is kept in climate controlled sheds, graded, packed and stored all using 100% solar energy. The potatoes are packed in paper bags with cotton thread and 100& recycled cardboard boxes for courier transport.
When is my order sent out?
LOCAL ORDERS – Edinburgh & West Lothian Monday & Tuesday delivery. Fife deliveries are on a Thursday all done by our own vans
NATIONAL ORDERS (rest of the UK) – uplifted from the farm by courier on a Monday and a Wednesday. All deliveries are on a 48hr option.
How is my order packed?
All orders are packed in cardboard boxes because of courier requirements. 25kg orders are firstly bagged in paper bags them placed in the box. 12.5kg orders are loose in the cardboard box. Potatoes can handle a bit of rough handling so there isn’t an issue.
How can I track my order?
As long as you have given us an email or a phone number, Parcelforce will email you and text you so you can track your order.
How much is postage?
Postage is included in the price for potatoes.
Do you supply foodbanks?
Yes, we have 15 foodbanks that we supply on a regular basis, your purchases from us help us to donate regularly
Do you supply the catering trade?
Yes we supply hotels, restaurants & cafes. Please contact us here if interested at andy@potato-guys.com We don’t supply chip shops.