Privacy Policy

1. How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect and process data when You:

• Register online to our online store or/and place an order for any of our products or services.
• Voluntarily sign up to our newsletter, send as an inquiry or other message through our webpages or by e-mail, letter or over a phone, complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

2. What information we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
• We’ll also use cookies to keep track of cart contents while you’re browsing our site.
• When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for many purposes, such as, to:
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
• If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
• We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
• We will also store comments or reviews, if you choose to leave them.

3. Payments

We accept payments in our web-shop through PayPal and Stripe, both worldwide used secured services. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

3.1.  Information shared with a payment provider to process payments includes:

• Name
• Email
• Address
• Phone
• Town/City/County/Postal Code
• Unique payment identifier
• Payment provider identifier

3.2.  How payment providers Pay Pal and Stripe uses our data 

To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:

PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Stripe: https://stripe.com/gb/privacy

You will also find more details about Woo Commerce’s payment providers here: https://docs.woocommerce.com/document/privacy-payments/#woocommerce-gateway-paypal-express-checkout

4. What systems we use to collect and store your personal data

We use WordPress (WooCommerce) as our web-shop platform, Amazon Web Services (AWS) as our hosting platform. You will find their Privacy policy’s here:

Amazon Web Services: https://aws.amazon.com/privacy/

WordPress: https://automattic.com/privacy/

We also use several other WooCommerce and WordPress Plugins (For example WooCommerce, Mail Chimp) in our pages and online store and all of these programs might collect, save and share your personal information based on their privacy policy’s.

We also use Google Analytics to analyze the customers behavior into our web-pages and Web-shop. We have taken in use additional “Google Analytics EU Compliance“ GDPR compliant plugin (MonsterInsights) to for example anonymize your IP-address for Google Analytics. Read more: https://www.monsterinsights.com/addon/eu-compliance/

5. How do we store your data?

Our Company stores your personal data at the services we use, for examble, WordPress (WooCommerce, Mail Chimp etc. other plugins), Accounting system and e-mail. We might also occasionally save your information in some other system if needed. For example if we do a customer survey or have a competition and collect your information for it.

We use only well-known and trusted service providers. All the data we stored are protected by our service providers in secure manner and is password protected.

6. Security

We hope you understand that the transmission of information via the internet, any systems, email, some-channels or text message is not completely secure. But we will do our best to protect your personal information while you are using our services, contact us or we store information about you. We can’t guarantee the security of your information transmitted through the Services we use, you provide to us over email or any other channel you are contacting us. Please notice, that any transmission of information is at your own risk.

Once we have received your information, we are using appropriate technical and organizational measures to safeguard your personal information against loss, miss-use and unauthorized use, access or modification or theft.

We use encryption to keep your data private in transit using SSL/TLS protocol (HTTPS)

7. Marketing

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click the unsubscribe -button into our newsletter or send email to: andy@potato-guys.com.

8. What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access– You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification– You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure– You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing– You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing– You have the right to object to Our Company’s processing of your personal data, under certain conditions.
• The right to data portability– You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you.

If you would like to exercise any of these rights, please contact us at our email: andy@potato-guys.com

9. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Providing all our services to you

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

9.1. How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

10. Privacy policies of other websites

The Potato Guys websites contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

11. Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1^st of November 2022.

12. How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

Email us at: andy@potato-guys.com

13. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.